Dynamic Health Physiotherapy, our web development team and its employees are sensitive to protecting the privacy of our Website visitors. This Privacy Policy applies to the Dynamic Health Physiotherapy Website and its content; in respect of its processing of personal information in connection with its operational activities. The purpose of this Privacy Policy is to inform healthcare providers, patients, participants in workshops, customers, website visitors and other individuals in which we interact with (You, or Your) on how we collect, use, disclose and protect personal information on the DHP Website.

Personal information is information about an identifiable individual, as more particularly defined and limited by the privacy laws of New Brunswick, Canada. This Privacy Policy applies to our collection, use and disclosure of personal information in Canada. This Privacy Policy does not apply to personal information about our employees nor to information that is not regarded as personal information.

Collection of Personal Information

During a visit to the Dynamic Health Physiotherapy Website, it will be clear when DHP will collect personal information. Through form submissions, online chats, and e-mail contact forms, Dynamic Health Physiotherapy may request information such as, but not limited to; name, e-mail address, phone number, and other insightful information to assist with informing our Physiotherapists on a potential patient’s physical status in regards to their concerning issue. At no point will Dynamic Health Physiotherapy request Medical Records, Social Insurance, or Credit/Credit Card information via our website. We request that all users keep mindful not to submit this sort of sensitive data through the DHP Website. Should information be required, you will be directed to our secure site for patient profiles (JaneApp.com) or a DHP Patient Coordinator will be in contact to enter the information manually, either over the telephone or in person at one of our clinic locations. During correspondence via our websites “Live Chat” feature, a Patient Coordinator or Physiotherapist may request information on a potential patient’s condition. Any information given, apart from name and contact details, through our Live Chat function will not be shared in any form.

Anti-Spam

Dynamic Health Physiotherapy employs security and practices to protect our Website visitors and users who submit personal contact information. DHP does not in any circumstances share or sell its e-mail lists to third parties. Where consent is required, DHP ensures that correspondence recipients have expressly opted-in or have given their implied consent to receive communications from DHP. Each email that you receive from us has simple instructions on how to unsubscribe from our email list.

Use of Cookies

Cookies are pieces of information that a websites transfers to an individual’s hard drive for record-keeping purposes. Cookies make web-surfing easier for you by saving your preferences while you’re at the Site. The use of cookies is an industry standard — you’ll find them at most websites. For example, we may use cookies on the Site to verify the subscriber’s login status. They are not used to store personal information, or to retain historical or transactional subscriber data. By showing how and when visitors use the Site, cookies help us see which areas are popular and which are not. Information such as the total number of visitors and pages viewed is most easily tracked with cookies. We may use the information from cookies to make improvements and updates to the Site and to tailor our services to our visitors’, list members’ and survey participants’ needs.

You always have the option of disabling cookies using your browser preferences. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, please be aware that some features of the Site will not function properly or may be slower if you refuse cookies.

IP Addresses and Server Logs

The nature of the internet is such that it passively and automatically collects certain information about a user’s traffic patterns linked to their Internet Protocol (IP) addresses. These are unique Internet “addresses” assigned to all web users by their Internet Service Providers (ISP). IP addresses are automatically logged by web servers. While the IP address does not generally identify an individual on its face, it may, with the cooperation of the ISP, be used to locate and identify an individual using the internet. Dynamic Health Physiotherapy’s servers automatically log information about visits to our website in the normal course of establishing and maintaining web connections. Server logs record statistical information, such as visitors’ IP addresses, type of operating systems, time and duration of visit, web pages requested, and identify categories of visitors by items such as domains and browser types. These statistics are reported in aggregate form to Dynamic Health Physiotherapy and are used to improve our website and ensure that it provides the optimal web experience for visitors. Dynamic Health Physiotherapy does not link server log information to any other data in a way that would enable us to identify individual visitors. However, we may review server logs for security purposes, for example, to detect intrusions into our network.

Social Media Tracking

Dynamic Health Physiotherapy deploys the use of social media tracking Pixels (A tracking pixel is an HTML code snippet which is loaded when a user visits a website or opens an email. It is useful for tracking user behaviour and conversions. With a tracking pixel, web developers can acquire data for online marketing and web analysis) on our Website. This assists DHP in understanding where our Website visitors originate from (Facebook, Instagram, Google, and Ads) so that we may determine the effectiveness of our social media advertising campaigns. Data collected in this manner is entirely anonymous – which means we cannot see the personal data of individual users, simply the fact that a visitor has originated as a result of a particular advertisement campaign. However, data from Facebook Inc (1601 S. California Ave. Palo Alto CA 94304, US) pixels is saved and processed by Facebook. Facebook can connect this data with your Facebook account and use it for its own advertising purposes, in accordance with Facebook’s Data Policy, which can be found at https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and outside of Facebook. A cookie can also be saved on your device for these purposes.

Disclosure of Personal Information

Dynamic Health Physiotherapy will not sell, share, or otherwise distribute personal information in any way except as provided in this Policy. Dynamic Health Physiotherapy will disclose personal information only when required by law, court order, or governmental regulation, or if such disclosure is necessary in support of any criminal investigation, or other legal investigation or proceeding.

E-Mail and Correspondence 

Dynamic Health Physiotherapy uses third-party providers to send emails, newsletters and updates to individuals who have elected to receive these communications, be it informal communications such as marketing, or formal patient correspondence. Subscriber lists are stored on a secure server via the service provider ActiveCampaign. This third party service provides DHP with statistics on email campaigns, such as the rate of opening, links clicks, and unsubscribe rates. These analytics are used by DHP to monitor trends and improve marketing. Patient correspondence between our patients and our Patient Coordinators are also conducted through Jane clinical management software. Jane Software Inc (302 – 111 Forester Street, North Vancouver British Columbia, Canada V7H 0A6) retains and manages patient data in regards to files, correspondence, contact information, and booking information. The Jane Software Privacy Policy reviews how data is handled on behalf of DHP.

External Site Links

Our web pages may include links that lead to the websites of other organizations. Dynamic Health Physiotherapy provides these links for the user’s insight and convenience. DHP is not responsible for the content or the privacy practices of these other sites.

Policy Updates and Terms Of Use

Dynamic Health Physiotherapy will update this Policy as required to reflect the changes to our Personal Information practices. The Owner may revise these policies at any time by updating this page. Use of the DHP Website after such changes are posted will signify your acceptance of these revised terms. Users should visit this page periodically to review this Agreement, as well as our Terms Of Use below.

Contacting Us

Questions, comments or concerns regarding this Policy are welcomed and should be directed to info@dynamichealthphysio.ca or:

Dynamic Health Physiotherapy
580 Two Nations Crossing – Unit 3
Frederiction, New Brunswick E3A 0X9

You may also reach us via our website’s contact page.

Terms of Use

Acceptance

This Terms of Use Agreement is a legal agreement between Dynamic Health Physiotherapy and its website visitors. It states the terms and conditions under which you may access and use the DHP Website and all written and other materials displayed or made available through the Website, including, without limitation, articles, text, photographs, images, illustrations, audio clips, video clips, and applications/software. By accessing and using the DHP Website, you are indicating your acceptance to be bound by the terms and conditions of this Agreement. If you do not accept these terms and conditions, you must not access or use the DHP Website any further. Dynamic Health Physiotherapy may revise this Agreement at any time by updating this page. Use of the DHP Website after such changes are posted will signify your acceptance of these revised terms. Users should visit this page periodically to review this Agreement.

Medical Emergency

Do NOT use the DHP Website for medical emergencies. If you have a medical emergency CALL 911 immediately. Under no circumstances should you attempt self-treatments based on what you have seen or read on the Website. Exercises, tips, and instructional content is provided at users own risk – Dynamic Health Physiotherapy assumes no liability. For proper application of any Treatments, users must seek the assistance of a licensed Physiotherapist.

General Information Is Not Medical Advice 

The general information provided on the DHP Website is for informational purposes only and is not medical advice, diagnosis, treatment, or care, nor is it intended to be a substitute therefore. Always seek the advice of your Physiotherapist concerning any questions you may have regarding any information obtained from this Website and any medical condition you believe may be relevant to you or to someone else. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website. Always consult with your Physiotherapist, Physician or other qualified healthcare provider before embarking on a new treatment, diet, or fitness program. Information obtained on the Website is not exhaustive and does not cover all diseases, ailments, physical conditions, or their treatment.

No Therapist-Patient Relationship 

The presentation of general information on the DHP Website does not establish a therapist-patient relationship between you and Dynamic Health Physiotherapy (or any of its therapists). This section does not apply to the extent that you are using the DHP Website to communicate with a therapist with whom you have an existing therapist-patient relationship, or intend to seek information about becoming a patient or while seeking information on a medical issue for yourself or someone else.

No Endorsements 

Unless specifically stated; Dynamic Health Physiotherapy does not recommend or endorse any specific brand of products, services, procedures, or other information that appears on, or that may be advertised on the DHP Website.

Email Communication With The Public 

Dynamic Health Physiotherapy does not wish to use this Website as a means of regular communication with the public (i) regarding questions or issues of a sensitive medical nature; (ii) to establish therapist-patient relationships; or (iii) to cancel appointments. Email communications regarding such will have the sender asked to call or visit a clinic, or speak to a patient coordinator or physiotherapist.

Disclaimer Of Warranties

The Dynamic Health Physiotherapy Website and the Content are provided “AS IS” and “AS AVAILABLE.” While DHP endeavours to provide information that is correct, accurate, current, and timely, DHP makes no representations, warranties, or covenants, express or implied, regarding the Website and the Content including, without limitation, no representation, warranty, or covenant that (i) the Content contained in or made available through the DHP Website or any item(s) made available on or through the Website will be of merchantable quality and/or fit for a particular purpose; (ii) the DHP Website or Content will be accurate, complete, current, reliable, timely, or suitable for any particular purpose; (iii) that the operation of the DHP Website will be uninterrupted or error-free; (iv) that defects or errors in the DHP Website or the Content, be it human or computer errors, will be corrected; (v) that the DHP Website will be free from malicious interference or harmful components; and (vi) that communications to or from the DHP Website will be secure and/or not intercepted.

You acknowledge and agree that your access and use of the DHP Website and the Content is entirely at your own risk and liability.

Limitation Of Liability 

In no event shall Dynamic Health Physiotherapy, its therapists, officers, directors, employees, agents, licensors, and their respective successors and assigns be liable for damages of any kind, including, without limitation, any direct, special, indirect, punitive, incidental, or consequential damages including, without limitation, any loss or damages in the nature of, or relating to, lost business, medical injury, personal injury, wrongful death, improper diagnosis, inaccurate information, improper treatment, or any other loss incurred in connection with your use, misuse, or reliance upon the DHP Website or the Content, or your inability to use the DHP Website, regardless of the cause and whether arising in contract (including fundamental breach), tort (including negligence), or otherwise. The foregoing limitation shall apply even if Dynamic Health Physiotherapy knew of or ought to have known of the possibility of such damages. Dynamic Health Physiotherapy also expressly disclaims any and all liability for the acts, omissions, and conduct of any third-party user of the DHP Website, or any advertiser or sponsor of the Website (Google AdWords, etc). Under no circumstances shall DHP, its therapists, officers, directors, employees, agents, licensors, and their respective successors and assigns, be liable for any injury, loss, damage (including direct, special, indirect, punitive, incidental, or consequential damages), or expense arising in any manner whatsoever from (i) the acts, omissions, or conduct of any third-party; and (ii) any access, use, reliance upon, or inability to use any materials, content, goods, or services located at, or made available at, any Website linked to or from the Website, regardless of the cause and whether arising in contract (including fundamental breach), tort (including negligence), or otherwise. The foregoing limitation shall apply even if Dynamic Health Physiotherapy knew of or ought to have known of the possibility of such damages.

Indemnity 

You agree to indemnify, defend, and hold harmless Dynamic Health Physiotherapy and its therapists, officers, directors, employees, agents, licensors, and their respective successors and assigns, from and against any and all claims, demands, liabilities, costs, or expenses whatsoever, including, without limitation, legal fees and disbursements, resulting directly or indirectly from (i) your breach of any of the terms and conditions of this Agreement; (ii) your access to, use, misuse, reliance upon, or inability to access or use the DHP Website, the Content, or any Website to which the Website is or may be linked to from time to time or; (iii) your use of, reliance on, publication, communication, distribution, uploading, or downloading of anything (including the Content) on or from DHP the Website.

Use Of Website

Dynamic Health Physiotherapy authorizes you to access and use the DHP Website for your personal noncommercial use in Canada in accordance with the terms and conditions of this Agreement. You acknowledge and agree that the DHP Website, and its contents, are intended only for residents of Canada.

Copyright

The Content is protected by copyright law and is owned by Dynamic Health Physiotherapy and its licensors, or the party accredited as the provider of the Content. Except as granted in the limited licence herein, any use of the Content, including modification, transmission, presentation, distribution, republication, or other exploitation of the DHP Website or of its Content, whether in whole or in part, is prohibited without the express prior written consent of Dynamic Health Physiotherapy.

Limited Licence 

Subject to the terms and conditions of this Agreement, you are hereby granted a limited, non-transferable, and non-exclusive licence to access, view, and use the DHP Website and the Content for your personal, non-commercial use. You are granted the right to download, store, and/or print single copies of items comprising the Content for your personal, non-commercial use, provided that you maintain all copyright and other notices contained in such Content. You may not copy and/or repost items comprising the Content online. You must also abide by any additional requirements governing the use of any specific Content that may be set out in the DHP Website. In the event of a conflict between the terms of a licence governing specific Content and this Agreement, the terms of the specific licence shall govern.

Links, Hyperlinks, URL Redirection

The Dynamic Health Physiotherapy Website contains links to third-party Websites. These links are provided solely as a convenience to you and not as an endorsement by the Owner of any third-party Website or the content thereof. Unless expressly stated, Dynamic Health Physiotherapy does not operate any third-party Website linked to the DHP Website and is not responsible for the content of any third-party Website, nor does it make any representation, warranty, or covenant of any kind regarding any third-party Website including, without limitation, (i) any representation, warranty, or covenant regarding the legality, accuracy, reliability, completeness, timeliness, or suitability of any content on such third-party Websites; (ii) any representation, warranty, or covenant regarding the merchant-ability and/or fitness for a particular purpose of any third-party Websites or material, content, software, goods, or services located at or made available through such third-party Websites; or (iii) any representation, warranty, or covenant that the operation of such third-party Websites will be uninterrupted or error free, that defects or errors in such third-party Websites will be corrected, or that such third-party Websites will be free from viruses or other harmful components.

While Dynamic Health Physiotherapy encourages links leading to the DHP Website, Dynamic Health Physiotherapy does not wish to be linked to or from any third-party Website which contains, posts, or transmits any unlawful or indecent information of any kind, including, without limitation (i) any content constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, provincial, territorial, national, international law or regulation which may be damaging or detrimental to the activities, operations, credibility, or the integrity of DHP; or (ii) any Website which contains, posts, or transmits any material or information of any kind which violates or infringes upon the rights of others, including material which is an invasion of privacy or publicity rights, or which is protected by copyright, trademark, or other proprietary rights. Dynamic Health Physiotherapy  reserves the right to prohibit or refuse to accept any links leading to the DHP Website, including, without limitation, any link which contains or makes available any content or information of the foregoing nature, at any time. You agree to remove any link you may have to the DHP Website upon request.

Registration

To use certain features of the Dynamic Health Physiotherapy Website, you may be asked to submit information as to register with Dynamic Health Physiotherapy. When you register with the DHP Website, you agree (i) to provide true, accurate, current, and complete information about yourself as prompted by any registration form; and (ii) to maintain and promptly update the information to ensure it remains true, accurate, current, and complete. If Dynamic Health Physiotherapy has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, DHP has the right to suspend or terminate your access to all or part of the Website. DHP’s use of any personally identifying information you provide as part of the registration process is governed by the terms of our Privacy Policy.

Passwords

You are responsible for maintaining the confidentiality of the Password you use in association with your account and are responsible for all activities that occur under your User Name and Password. You agree to notify Dynamic Health Physiotherapy immediately of any unauthorized use of your Password or account or any other breach of security, and to ensure that you exit from your account at the end of each session. Dynamic Health Physiotherapy will not be liable for any loss or damage arising from the Owner’s failure to protect their Password or account information.

Software License & Ownership

All software embedded in or located on or at the Dynamic Health Physiotherapy Website, is protected by copyright and may be protected by other rights. All such Software is owned or licensed by Dynamic Health Physiotherapy, its licensors, or the party accredited with ownership of such Software. You are hereby granted the right to access and use the Software embedded and integrated into the DHP Website, subject to (i) the terms and conditions of this Agreement; and (ii) any additional conditions which may be imposed on your access and use of such Software.

Other than the limited licence granted herein, nothing contained in the DHP Website shall be construed as granting you any right, title, interest, or other licence in or to any Software embedded or integrated into the Website, including, but not limited, to any intellectual property rights in the Software.

All Software embedded or integrated into the Website is provided “as is,” without warranties of any kind, either expressed or implied, including, without limitation, any warranty (i) that the Software is of merchantable quality and/or is fit for any particular purpose; (ii) that the Software will conform with any specification(s) relating to the Software; (iii) that the Software will be free from material defects; (iv) that the Software contains no computer viruses or other contaminants; or (v) that the Software shall process date and time-related data without causing any processing interruptions, abnormal termination, or process or manipulate any time-related data.

Tools

Any tools, calculators, or forms provided on the Dynamic Health Physiotherapy Website are provided for general and illustrative purposes only. Such tools and/ or calculators or forms are not medical advice nor are they intended to be a substitute therefor. You should not act or abstain from acting based on any information provided by any such tool or calculator available on this Website.

Security

Any information sent or received over the Internet is generally not secure. Dynamic Health Physiotherapy cannot guarantee the security or confidentiality of any communication to or from the Dynamic Health Physiotherapy Website.

Modification To Website

The Owner reserves the right any time, and from time to time, to modify or discontinue, temporarily or permanently, the Dynamic Health Physiotherapy Website (or any part thereof ) with or without notice to you. Dynamic Health Physiotherapy shall have no liability to you or any third party for any modifications, suspension, or discontinuance of the DHP Website or any part thereof.

Use Prohibited Where Contrary To Law

Use of this Website is unauthorized in any jurisdiction where the Dynamic Health Physiotherapy Website or any of the Content may violate any laws or regulations. You agree not to access or use the Website in such jurisdictions. You agree that you are responsible for compliance with all applicable laws or regulations. Any contravention of this provision (or any provision of this Agreement) is entirely at your own risk.

Governing Law & Jurisdiction 

The Dynamic Health Physiotherapy Website is operated by its offices within the province of New Brunswick, Canada. Dynamic Health Physiotherapy and its therapists are licensed by the New Brunswick College of Physiotherapists (CPTNB) to practice. You agree that all matters relating to your access or use of the Website and its Content shall be governed by the laws of the province or territory of New Brunswick and the laws of Canada applicable therein, without regard to conflict of laws principles. You agree and hereby submit to the exclusive and preferential jurisdiction of the courts of the province of New Brunswick with respect to all matters relating to your access and use of the Website and the Content as well as any dispute that may arise therefrom and that the applicable law shall be the law of the province of New Brunswick and of Canada.

Waiver

Any consent by Dynamic Health Physiotherapy to, or waiver of, a breach of this Agreement which you have committed, whether express or implied, shall not constitute a consent to, or waiver of any other, different or subsequent breach.

Severability

The invalidity or unenforceability of any provision of this Agreement or any covenant contained herein shall not affect the validity or enforceability of any other provision or covenant contained herein and any such invalid provision or covenant shall be deemed severable from the rest of this Agreement.

Termination

Dynamic Health Physiotherapy may, in its sole discretion, cancel or terminate your right to use the DHP Website, or any part of the DHP Website, at any time without notice. In the event of termination, you are no longer authorized to access the DHP Website, or the part of the Website affected by such cancellation or termination. The restrictions imposed on you with respect to material downloaded from the DHP Website and the disclaimers and limitations of liabilities set forth in this Agreement, shall survive termination of this Agreement. Dynamic Health Physiotherapy shall not be liable to any party for such termination.

Privacy

You agree to and are protected by our Privacy Policy as shown on the Dynamic Health Physiotherapy Website.

Entire Agreement

This is the entire Agreement between you and Dynamic Health Physiotherapy relating to your access and use of the Website.

Contacting Us

Questions, comments or concerns regarding this Policy are welcomed and should be directed to info@dynamichealthphysio.ca or:

Dynamic Health Physiotherapy
580 Two Nations Crossing – Unit 3
Frederiction, New Brunswick E3A 0X9

You may also reach us via our website’s contact page.